Login and view your personal prices

Quote Icon0
X
  • No products in the list
Quote Icon0
X
  • No products in the list
You are here:

Exchanges and returns

We strive to ensure that you are satisfied with your purchase from Straaltechniek International. However, should you change your mind or for any reason not be completely satisfied with the product you received, we offer an exchange and return policy to assist you. Below you will find important information about exchanging and returning products.

Exchange and return conditions

  • To qualify for an exchange or return, the product must be returned unused, in original condition and in its original packaging. Please ensure that all accompanying accessories, manuals and any free gifts or promotional materials are also returned.
  • Please note that some products may be excluded from exchange or return due to hygiene or safety reasons. Please check the product page for specific exclusions.

 

Deadlines for exchanges and returns

  • You have a certain period of time, as established in our exchange and return policy, to request an exchange or return.
  • Be sure to contact our customer service department within this time frame to submit your exchange or return request.

 

Exchange process

  • If you would like to exchange a product for a different variant, color or size, please contact our customer service team to discuss your options.
  • Once your exchange is approved, you will receive instructions on returning the original product and receiving the replacement.

 

Return Process

  • If you wish to return a product for a refund, please contact our customer service department to submit your return request.
  • Follow the instructions you receive to safely return the product to the return address provided.
  • Upon receipt and inspection of the returned product, we will process the refund as soon as possible according to our refund policy.

 

Refund

  • The refund will be issued using the original payment method used during the purchase. Please note that it may take some time for the refund to appear in your account, depending on the processing time of your bank or payment provider.

 

If you have any questions about exchanging or returning a product, please do not hesitate to contact our customer service team. We are ready to assist you and answer your questions. Thank you for shopping with Straaltechniek International!